Daniels Health & Fitness are committed to protecting your privacy. We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.
Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.
In addition, when visiting our website we will provide you with “just in time” notices at the moment of data collection.
If you have any queries about this notice please email firstname.lastname@example.org
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
Complete an Online form
Book or schedule a call
Book or attend an exercise class or lesson
Take part in a competition, prize draw or survey
Send an email to an @danielshealthfitness.com email account
When you book classes, courses and inductions
When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)
We may also collect, match or acquire information about you from other organisations such as Google and Facebook.
WHAT INFORMATION DO WE COLLECT?
The information we collect is required for the purpose of creating your health information when starting out. Such information allows tailored programed to be developed and includes:
Name, date of birth, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
Your information – such as dates of payment owed and received and any other information related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
Keep you informed about our services including operational matters
Provide relevant services to you
Confirm your attendance to exercise classes or 1:1 sessions
To share event photos on our internal social media platform called workplace (Your permission will be asked first before a picture is taken)
Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
Respond to any questions or concerns you might have about our services
Prevent and detect fraud or other crimes
We’ll store your information for as long as you are a client of Daniels Health & Fitness, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as a session, a payment made for monthly subscription account or a comment added. We may contact you about Daniels Health & Fitness services during the 6 years if you haven’t opted out of receiving marketing communications from us.
Daniels Health & Fitness will only send you information relating to your health journey with Wayne. We will not share your data with any 3rd parties for marketing purposes. If you cancel your sessions/subscription with Daniels Health & Fitness, we will only send you information that we think will be of interest to you. If you want to opt out of receiving marketing messages from us, please email email@example.com. You can choose to opt out of all marketing or select your marketing preferences. Alternatively, if you are no longer a client, and wish to remove your consent to receive marketing please contact by email to firstname.lastname@example.org
This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.
Please note however that if you disable our cookies you may not be able to access certain services on our sites and your use of our sites may be restricted.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have a dedicated team whose function is to secure our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
We ensure the organisations that provide us with services have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments
Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so
We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our clients. If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.
USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING
We do not intend to use your personal data for automatic decision making.
THIRD PARTY TRACKING
We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience.
YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to email@example.com, the contact us section of the website or writing to the address below. There is not normally a fee for this service.
Rectification. If you believe we’re holding inaccurate information about you, or your personal details change, please email firstname.lastname@example.org. Debit, Credit and Bank account changes must be communicated to Wayne Daniels.
Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your attendance, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.
Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.
Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.
To obtain a copy of your personal information email a request: email@example.com
CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and email you personally.
TERMS & CONDITIONS
You agree to comply with the client relationship conditions which are payments are to be made monthly with the package you have chosen and committed to.
Right to make small changes to pricing. If there are any changes to pricing or location, we give you at least a one-month advance notice of the change.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
There may be occasions where we have to cancel sessions or classes. We will do our best to let you know of such in advance, unless the problem is urgent or an emergency. We will ensure that such cancellations are kept to a minimum, in both duration and frequency. You will be entitled to reschedule those sessions without charge.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
This agreement is governed by English Law.
We may terminate this agreement with immediate effect on notifying you if you are in breach.